ANN ARBOR, MI, SEPTEMBER 3, 2009 —
ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that Dave Lewan has been appointed as Director of Government and Public Sector Markets, a new position created to meet growing demand. Lewan will have responsibility for ForeSee Results’ e-government and public sector practices, a category that includes nonprofits and associations. Lewan’s experience and leadership will strengthen ForeSee Results’ presence, customer service, and innovation in these quickly growing markets.
ForeSee Results uses the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to help websites across industries improve sales, loyalty, return on investment, and effectiveness. ForeSee Results produces a quarterly E-Gov Index in association with the University of Michigan and also measures online customer satisfaction for hundreds of federal and state agencies and departments, including the State Department, Department of Defense, Social Security Administration, Justice Department, the White House, the State of Michigan, and others. As part of its public sector practice, ForeSee Results also works with a wide variety of nonprofits and associations.
Lewan brings more than 20 years of experience with online strategy, technology, sales, leadership, and consulting. Most recently, Lewan served as vice president of product management at Gevity HR, where he served as the primary leadership and planning force for Gevity’s product and solutions strategy.
“Our work in the e-gov space has been growing in leaps and bounds, and Dave is the perfect person to oversee our efforts,” said Larry Freed, president and CEO of ForeSee Results. “He’s a great fit for our team and our clients, and we’re proud to bring him on board so that we can continue to provide great solutions and value to our e-gov and nonprofit customers.”
ABOUT FORESEE RESULTS
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help public and private sector organizations increase loyalty, recommendations and website value. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results identifies improvements to websites and other online initiatives that drive customer satisfaction. With over 37 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with clients across the public and private sectors. ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web atwww.ForeSeeResults.com.
ABOUT THE ACSI
The American Customer Satisfaction Index (ACSI) is the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States. In 1999, the federal government selected ACSI to be a standard metric for measuring citizen satisfaction. Over 100 federal government agencies have used ACSI to measure citizen satisfaction of more than 200 services and programs. The Index is produced by the University of Michigan, in partnership with the American Society for Quality (ASQ) and CFI Group, an international consulting firm. ForeSee Results sponsors the e-government index.
ABOUT THE FEDERAL CONSULTING GROUP
The Federal Consulting Group, a franchise of the Department of the Interior, serves as the executive agent in the government for the American Customer Satisfaction Index (ACSI), and holds generic clearance from the Office of Management and Budget that enables agencies to utilize the ACSI without having to obtain a separate clearance under the Paperwork Reduction Act to conduct customer satisfaction surveys. Agencies can participate in the ACSI through an arrangement between the Federal Consulting Group and ForeSee Results.